Before the flight
Send the arrival date, flight number, airport, terminal if known and a mobile number for the person travelling. Include the full destination address and any child seats or extra stops. A transfer to a hotel in Mayfair needs a different drop-off detail from a journey to a City office.
- Flight and terminal
- Traveller’s phone
- Bags and exact destination
At arrivals
After passport control and baggage reclaim, use the meeting point in your LDC confirmation. Some airports have several exits and different parking rules. Keep your phone available and contact the booking team if the airline changes your terminal.
The right vehicle
An S-Class or E-Class can suit one or two people with modest luggage. A V-Class gives a group more seating and storage flexibility. Case sizes, buggies and sports equipment affect real capacity, so list them before you select a vehicle.
A connected itinerary
If you arrive at Heathrow before meetings, dinner or a second airport, ask for the full itinerary to be quoted. A single transfer and an hourly vehicle for the rest of the day have different terms.
