Send the flight
Include the arrival date, flight number, airport, terminal if known and a mobile contact for the passenger. A booker’s contact alone is often insufficient at the arrivals hall.
Count the luggage
Describe large cases, cabin bags, buggies and unusual items. A vehicle category may have enough seats but still lack room for all the bags.
Confirm the handover
Read the meeting location in your confirmation and keep the chauffeur or reservations contact accessible. Heathrow has several terminals, while a private flight may use a separate FBO entrance.
Leave time for onward plans
If you must reach a meeting or a train, allow room for baggage claim, immigration where relevant and traffic. Tell LDC about any connection before the trip is priced.
